Nick was exceptional - no pressure, very accommodating, informative. He provided me with the options for the order to do installation if I was to do my windows in phases - over and above expectations! In the end I chose to do them all at the same time. Dan and Alex were wonderful - neat, considerate, polite (as were the other 2 gentlemen on the first day of installation). Bob was very nice and flexible and willing to accommodate my schedule and wishes if I was concerned about the virus.Rochester Colonial was recommended to me very highly by my neighbor and a couple of friends. Between that and a prior experience I had with them, I am so glad I went with RC. I did a lot of research on window material and found that fiberglass was the best. The price I got for my Marvin Windows was very reasonable. Thank you, Rochester Colonial!
Yes!! We would like to express a very special thank you to Chris, our sales rep, and Louis and Lou, our installers. They EXCEEDED our expectations with their professionalism, attention to detail, and superior quality of work. We are very highly satisfied with our new barn doors, and we will be happy to recommend Rochester Colonial to family and friends.
Chris (Salesperson) - great personality, very knowledgable about products and services. Communication and feedback were superb! Jim who measured the existing door was prompt, polite, knowledgeable, clearly well skilled and neat as anyone could wish. Thank you all!
Our salesperson Nick was Great! I have never had a sales person not try to push me into the next better item he just listened to us and sold us just what we wanted. Your installer was great he was clean. He cleaned up very well and didn’t mind me watching him and asking him things. Great job all around!
The quality of the product to the professional staff and installers, you are an A+ company that cares about product and people. Thank you very much.
I have never had better servicemen do work for my home. They knew what they were doing well. The work was explained well before and during. They found a major bit of damage below a large window - the wall was totally rotten. It was seamingly a huge set back. They got supplies & repaired the wall perfectly.
Doug (Salesperson) was the sales consultant who first met with me. The decision making process for me was a bit overwhelming, but he did an excellent job helping me identify priorities. He was extremely professional and knowledgeable about the products and my needs and I believe helped me make the best decisions. The installing staff that came over to do the job were wonderful. All were professional - took the time to introduce themselves to me, protect my home, and explain each step. They were clearly highly skilled and efficient in completing a job that possibly could take two days in less than one day. I'm fairly certain my house was cleaner after they left than when they go here! I was impressed that everyone here seemed to love their job and working with each other. I suspect a rarity with work groups today.
Tony made no messes and set up so my cat wouldn't get out. It was an extensive job & it's perfect now. Perfect beginning, middle & end - love my door & having a warm house!
Doug (Salesperson)was extremely patient throughout the process. He provided experience, knowledge and options for purchasing our new windows. Our installers, Tony & Lou were professional, thorough and very neat and conscientious during installation paying attention to detail.
Bob (Installer) was completely professional! His attention to detail and carpentry skills were beyond our greatest expectation. He was pleasure to have in our home! The other 3 workers that assisted Bob were also a pleasure to have in our home. A special "Thank You" to Anthony for all his help with the final clean-up and polite & positive attitude! Thank You All!