Everyone from Phil (salesman) to Bob (Scheduler) to the installation group, were a complete pleasure to work with! Phil got the sale because of how well he treated me and how well he worked with me as I was trying to decide on a door. I bought from Rochester Colonial because of this! Bob was very accommodating and the installers were phenomenal! he was meticulous and made sure we were completely happy with everything along the way!!
Mike Gionta (my salesman) was the reason I started with Rochester Colonial. He answers every questions. Installers . Work was great. End product looks fantastic.
Installers, Matt and Frank. Frank went above and beyond to make everything in our 1920's home work when installing our slider! Many thanks on an outstanding job!
Nick was a great salesman! He took his time to explain all the options that were available for replacement windows. With his help we were able to select the perfect windows. Tony, our installers, was also outstanding. He also answered our questions and showed us the correct way to operate the windows. He went above and beyond what was expected. He offered to clean my outside skylights that are on our porch so I didn't have to get on the porch roof. He was very careful in the house and covered everything with drop cloths and plastic.
Both Frank and Steve ( my installers) were polite, good workers, friendly, and just plain good guys!
The installers were very prompt and professional. He went above and beyond to make sure our new door fit properly! With the total remodel of our 1970's condo now behind us, it is very clear that Rochester Colonial's attention to customer service and the customer's satisfaction is still paramount. Gladly, we cannot say the same of other vendors in the building and remodeling industry. Thank you!!
Special thanks to Nick and his dedication to answering all my questions. Thank you to Tim and his crew of 4 for getting the job done in several hours vs several day! Next is downstairs... So I will see you again!
The whole team was great but Chris (Sales rep) was exceptional!! When we are ready for a side entrance, we know who to call!
Special thanks to Doug (Sales rep) and also the installers. They were patient and friendly amazing crew. Thank you. Best door and window company in the region! Best quality around. Hats off for the crew!
Thank to everyone from Nick my salesman on down. Everyone was professional and friendly. I will be calling the fall to finish the last 2 attic windows. JR (Installer) was great. He did a fabulous job and even beefed up the window frame on my old house.